Caroline is one of Australia’s foremost NDIA experts. Her NDIS journey started on 2 July, 2013 – the second day of Australian National Disability Insurance Scheme. Living in the NSW NDIS trial site of Newcastle, Caroline’s daughter daughter, Siobhan (pronounced Shiv-von), was one of the first people to get an NDIS plan in Australia. She was 13 years old at the time and they went on to become the first family to self-manage an NDIS plan.
Since then, Caroline has taken on a number of roles assisting the NDIA, including writing the original NDIS documentation and fact sheets on self-management, becoming a qualified NDIS Assistive Technology Mentor, and speaking at dozens of events hosted by the NDIS all over the country.
The NDIA have referred to Caroline as a “pioneer”.
Caroline started planHELP when she realised there are thousands of Australians who are still struggling to create and action their NDIS plans. Given her first-hand experience with the NDIS she knows that beginning your plan can be overwhelming. She also knows how frustrating it can be when you face constant obstacles when trying to start your plan. This is why she is eager to use her knowledge and experience to help you achieve your NDIS goals, so you can access the funding and support you need to get on with life.
I have used this service when I decided to self manage my NDIS plan. I had a consultation and found it very easy to understand, setup and follow. The best part was that if I was unsure about something they were just a phone call away. Highly recommend this service to anyone starting their NDIS journey or needing NDIS information. Thanks again x
I would recommend Caroline Daley to anyone wanting to get the most out of the NDIS and their own plan. Her knowledge of the scheme, and lived experience of self managing her daughter Siobhan's plan, along with negotiating and employing staff, service agreements and navigating the maze of how you can use your funding - in fact anything NDIS is without equal! Any working with her and her team is bound to cone out MUCH better off!
I learnt more talking to Caroline for a few minutes than I have from any support coordinator for hours...she knew more and explained what I needed to do so well and made me confident enough to ask for what I needed HIGHLY RECCOMMENDED